Delivery

We do not deliver outside the UK without prior arrangement as this incurs a surcharge not included in the product price.

Goods are usually dispatched within 24 hours from payment authorisation. 

Orders received Friday, Saturday or Sunday will be dispatched the following Monday, except Bank Holidays when it will be the next working day. 

We use FedEx 3 day courier service or Royal Mail Parcel Post if under 2kgs. 

A signature is required for both delivery methods. 

Delivery to Mainland UK only is included in the price. 

Please contact us prior to ordering for deliveries outside Mainland UK.    

The Scottish Highlands and Islands - £5.95 Surcharge.

Northern Ireland and Isle of Man - £9.95 Surcharge. 

Southern Ireland - £15.95 Surcharge.

All our Gift Baskets are packed in strong custom made cardboard boxes and the voids are filled with air fill bags. 

We ask that all packaging is kept until you are completely happy with the purchase.  A note will be put in the box to inform the recipient.  (See Returns)

All goods are sent via insured delivery where appropriate.  We will usually replace any product damaged in transit immediately and deal with the courier firm to seek compensation ourselves.  However, we reserve the right to not replace items prior to an investigation by the courier firm, and to inspect any goods prior to issuing replacements.  You must retain any packaging where a product has been damaged in transit. 

We are sorry we can not deliver to Hospitals or Nursing Homes. 

Finally, all delivery times quoted are approximate.  We expect all deliveries to be within 5 working days and often within 48 hours.  If, for whatever reason, it would appear that delivery will take longer we will contact you with an explanation and an offer to either accept the delay or take a complete refund.  

Returns

Our returns procedure complies with the Distance Selling Regulations 2000.

Customers have 7 days from the point of receiving the goods, to return the product in its original condition for a refund.

You must notify us in writing or e-mail. 

The product must be returned unopened, and including all packaging in the same condition. 

Please be aware that you are responsible for the goods until they are delivered to us in a good condition. 

Any lotions, soaps, shampoos and clothing must be returned unused and unopened for hygiene reasons. 

If any products are returned unfit for resale we will make deductions based on the RRP of each item. 

Goods which have been opened will only be refunded if proved to be faulty or damaged. 

We will not refund carriage costs on products returned for restocking. 

Should you require our courier to collect the package a fee would be charged, this is currently £18.72. 

A refund would be made to the credit/debit card used by the customer or in the case of payment by cheque, a cheque.